Customer Service Queen

If your client’s payment fails, what will you do?

What if they’ve gone through your program and suddenly say they want their money back? How will you respond? 

How prepared are you to deal with customer inquiries, customer complaints, or even everyday questions?

As an online entrepreneur, customer service is just part of your job. 

What’s more? 

Customer service covers both the positive (onboarding and welcoming new clients) and the negative (dealing with client complaints). 

Although we don’t want to face the negative aspects of business, things happen. But knowing what to say, as well as your own policies, will make it easier for you. Plus, when you’re equipped with an answer, you don’t have to put off responding to your client's questions - making them feel valued, even when they have a complaint. 

Truth: Serving your clients goes further than what you say in your coaching sessions. 

It’s how you set standards, how you define your boundaries, how you determine your policies and processes and stick to them. 

In this 17-page workbook, you’ll discover and define: 

• What makes you so damn magical (and how to remember it) 
• Your business boundaries so you can stick to them 
• Your working hours and how to respond to client questions 
• Policies for each specific offer you create 
• Your payment policies and processes 

And tips on how to create your documents for you to refer back to again and again! 

Grab yours now!